Diploma of Hospitality Management

You love your hospitality job, and now it’s time to move your career to the next level.

This 18 month course will prepare you to move into a management role across a number of hospitality sectors. Whether you work within the gaming industry, motel/accommodation sector, housekeeping, club management or practically any other area within the hospitality industry, this course will prepare you for your next step.

The course offers you a dual focus allowing you to develop a broad understanding of the operational aspects of the hospitality industry as well as to build knowledge of key business and management principles. When you have finished the course you will have a good understanding of what is required to manage a hospitality or tourism venue. You will have the skills to manage and lead a team within your industry, as well as being proficient in financial management, regulatory compliance, staff management, rostering, providing quality customer service, managing workplace conflict, and workplace health and safety.

This is a nationally accredited qualification, which will be attractive to employers across all areas of the hospitality industry.


 

  • Hospitality manager
  • Function manager
  • Cafe manager
  • Club manager
  • Executive housekeeper
  • Front office manager
  • Gaming manager
  • Kitchen manager
  • Motel manager
  • Restaurant manager

The course content below provides all possible units related to the course. If the course has various streams, the units you are required to study will depend on your chosen stream.

MANAGE DIVERSITY IN THE WORKPLACE
BSBDIV501
MANAGE OPERATIONAL PLAN
BSBMGT517
ENHANCE CUSTOMER SERVICE EXPERIENCES
SITXCCS007
DEVELOP AND MANAGE QUALITY CUSTOMER SERVICE PRACTICES
SITXCCS008
MANAGE CONFLICT
SITXCOM005
MANAGE FINANCES WITHIN A BUDGET
SITXFIN003
PREPARE AND MONITOR BUDGETS
SITXFIN004
RESEARCH AND COMPLY WITH REGULATORY REQUIREMENTS
SITXGLC001
ROSTER STAFF
SITXHRM002
LEAD AND MANAGE PEOPLE
SITXHRM003
MONITOR WORK OPERATIONS
SITXMGT001
ESTABLISH AND CONDUCT BUSINESS RELATIONSHIPS
SITXMGT002
IMPLEMENT AND MONITOR WORK HEALTH AND SAFETY PRACTICES
SITXWHS003
PROVIDE RESPONSIBLE SERVICE OF ALCOHOL
SITHFAB002
OPERATE A BAR
SITHFAB003
PREPARE AND SERVE NON-ALCOHOLIC BEVERAGES
SITHFAB004
PREPARE AND SERVE ESPRESSO COFFEE
SITHFAB005
CONDUCT A PRODUCT TASTING FOR ALCOHOLIC BEVERAGES
SITHFAB009
PREPARE AND SERVE COCKTAILS
SITHFAB010
PROVIDE ADVICE ON BEERS, SPIRITS AND LIQUEURS
SITHFAB011
PROVIDE ADVICE ON AUSTRALIAN WINES
SITHFAB012
PROVIDE ADVICE ON IMPORTED WINES
SITHFAB013
PROVIDE TABLE SERVICE OF FOOD AND BEVERAGE
SITHFAB014
PROVIDE ADVICE ON FOOD
SITHFAB016
PROVIDE ADVICE ON FOOD AND BEVERAGE MATCHING
SITHFAB017
WORK EFFECTIVELY IN HOSPITALITY SERVICE
SITHIND004
USE SOCIAL MEDIA IN A BUSINESS
SITXEBS001
USE HYGIENIC PRACTICES FOR FOOD SAFETY
SITXFSA001

The application method varies depending on your circumstances, please visit our TAFE application page for further information.

For information in relation to the University and students rights and responsibilities please refer to the VET Information Guide.

Applicants need to demonstrate the literacy and numeracy skills required to undertake this course through a test as part of the application process. The test will be conducted through Federation College prior to commencement of training. Feedback will be provided to the applicant on their results and types of support, if necessary, available to them.

The application method varies depending on your circumstances, please visit our How to apply page for further information.

VTAC application: No

Direct application: Yes

Federation University code: LAQ

National course code: SIT50416

Entry requirements (year 12)

Entry requirements (non year 12)

There are no formal entry requirements, although participants will normally be required to be employed within the hospitality industry.

1 day on-campus workshop per month, online structured teacher delivery and support for 3 hours per week plus a minimum of one teacher workplace visit per month.

Fees are subject to change annually.

Fees are payable at the time of enrolment. In addition your program may require you to purchase books and materials. Some of these costs may be payable on enrolment day.

For further information regarding these costs, please view 2020 Indicative Course Fees (pdf, 756kb) for tuition and materials fees payable to FedUni.  

Indicative government-subsidised and full-fee course fees are shown on this document, and should be read in conjunction with the information on the TAFE fees website.

Eligible applicants/students accessing government-subsidised training under the 'Skills First Program' need to be aware enrolling in a qualification may affect their ability to access future government-subsidised training.

For further information please refer to the Fees, charges and eligibility on the TAFE fees website.
 

2020 TAFE Eligibility Exemptions

 

You could be eligible for government subsidised study at Federation University Australia through the TAFE eligibility exemptions. 

If you have been deemed ineligible for a government subsidised place because you have a higher qualification or have commenced two qualifications at the same level you may be eligible to enrol in a government subsidised place with a TAFE eligibility exemption. Please refer to the TAFE fees website or contact the course coordinator
 

Please note: A limited number of TAFE eligibility exemptions are available so contact us now to secure your place for 2020.

If what you have learned at work, from other programs, courses, from life experience or training provided at work is relevant to this program, you may be entitled to gain subject credits or exemptions. The University is obliged to recognise the AQF qualifications and statements of attainment issued by other registered training organisations. For further details contact Federation University on 1800 333 864.

While most people who undertake this course will be currently employed within the hospitality industry, please contact us to discuss your situation if you are not currently employed but feel that this course would be suitable for you. Contact the TAFE Sales and Marketing team at: skillsandjobs@federation.edu.au 

A range of student services are available at most campuses. For further information on these services or for course information, please contact us on 1800 333 864.

The commencement of all programs is subject to available funding and enrolment quotas.

All information contained in this program overview including the availability of programs and fees, is correct at the time of being published, however the University reserves the right to alter any program, procedure or fee. Students should check for any amendment prior to enrolment.

CRICOS Provider No.00103D.
Please note: This training is delivered with Victorian and Commonwealth Government funding to eligible individuals.
National RTO Code: 4909.

 

 

School department

Federation TAFE