Certificate IV in Information Technology Support

Practical and hands-on, teaching you the skills and knowledge to be competent in a wide range of general information and communication technologies (ICT).  You'll learn how to support small to medium enterprises (SMEs) that require broader rather than more specialised ICT support.
Ballarat - Mt Helen
Workplace Training
Location
Semester 1
Semester 2
Other intakes
Ballarat - Mt Helen
Semester 1
-
Semester 2
-
Other intakes
Ongoing enrolments after sign up with an Australian Apprenticeship Support Network (AASN)
Workplace Training
Semester 1
-
Semester 2
-
Other intakes
Ongoing enrolments after sign up with an Australian Apprenticeship Support Network (AASN)
View all semester start dates
Length
Minimum 24 months traineeship
Qualification Code
ICT40215

This traineeship program has been designed for those requiring on the job training in IT specialising in Network Management. With a focus on intermediate to advanced network support, diagnostics of system hardware and software and most importantly, working with clients.

Combine your employment with training to achieve a nationally recognised qualification. This program is practical and hands-on, teaching you the skills and knowledge to be competent in the IT field.

  • Computer technician
  • Network operations technician
  • Programmer
  • Systems support
  • Web development support
  • Customer support professional
  • Networking
  • Systems administrator
  • Technical support
  • Database developer
  • PC support
  • Systems operator
  • User support technician
  • Help desk officer
  • Help desk assistant
  • ICT operations support
  • ICT user support

The course content below provides all possible units related to the course. If the course has various streams, the units you are required to study will depend on your chosen stream.

IMPLEMENT AND MONITOR ENVIRONMENTALLY SUSTAINABLE WORK PRACTICES
BSBSUS401
CONTRIBUTE TO IMPLEMENTING AND MAINTAINING WHS CONSULTATION AND PARTICIPATION PROCESSES
BSBWHS403
DETERMINE AND CONFIRM CLIENT BUSINESS REQUIREMENTS
ICTICT401
CREATE TECHNICAL DOCUMENTATION
ICTICT408
CONTRIBUTE TO COPYRIGHT, ETHICS AND PRIVACY IN AN ICT ENVIRONMENT
ICTICT418
INSTALL, CONFIGURE AND SECURE A SMALL OFFICE OR HOME OFFICE NETWORK
ICTSAS307
IDENTIFY AND RESOLVE CLIENT ICT PROBLEMS
ICTSAS410
ACTION CHANGE REQUESTS
ICTSAS412
ADDRESS CUSTOMER NEEDS
BSBCUS402
IMPLEMENT CUSTOMER SERVICE STANDARDS
BSBCUS403
REVIEW AND MAINTAIN A WEBSITE
BSBEBU401
PROMOTE INNOVATION IN A TEAM ENVIRONMENT
BSBINN301
DEVELOP WORKPLACE POLICY AND PROCEDURES FOR SUSTAINABILITY
BSBSUS501
PROVIDE ONE-TO-ONE INSTRUCTION
ICTICT415
CONNECT, MAINTAIN AND CONFIGURE HARDWARE COMPONENTS
ICTICT421
INSTALL AND MANAGE A SERVER
ICTNWK401
INSTALL, OPERATE AND TROUBLESHOOT A SMALL ENTERPRISE BRANCH NETWORK
ICTNWK404
BUILD A SMALL WIRELESS LOCAL AREA NETWORK
ICTNWK405
INSTALL, CONFIGURE AND TEST NETWORK SECURITY
ICTNWK406
CONFIGURE A DESKTOP ENVIRONMENT
ICTNWK408
CREATE SCRIPTS FOR NETWORKING
ICTNWK409
SUPPORT SMALL SCALE ICT PROJECTS
ICTPMG401
AUTOMATE PROCESSES
ICTPRG405
APPLY INTRODUCTORY PROGRAMMING SKILLS IN ANOTHER LANGUAGE
ICTPRG414
APPLY INTERMEDIATE PROGRAMMING SKILLS IN ANOTHER LANGUAGE
ICTPRG418
DEVELOP AND PRESENT FEASIBILITY REPORTS
ICTSAD401
SUPPORT USERS AND TROUBLESHOOT DESKTOP APPLICATIONS
ICTSAS421
SUPPORT DIFFERENT OPERATING SYSTEMS
ICTSAS424
CONFIGURE AND TROUBLESHOOT OPERATING SYSTEM SOFTWARE
ICTSAS425
LOCATE AND TROUBLESHOOT ICT EQUIPMENT, SYSTEM AND SOFTWARE FAULTS
ICTSAS426
DESIGN A WEBSITE TO MEET TECHNICAL REQUIREMENTS
ICTWEB401

The application method varies depending on your circumstances, please visit our TAFE application page for further information.

For information in relation to the University and students rights and responsibilities please refer to the VET Information Guide.

Applicants need to demonstrate the literacy and numeracy skills required to undertake this course through a test as part of the application process. The test will be conducted through Federation College prior to commencement of training. Feedback will be provided to the applicant on their results and types of support, if necessary, available to them.

The application method varies depending on your circumstances, please visit our How to apply page for further information.

VTAC application: No

Direct application: Yes

Federation University code: ICK

National course code: ICT40215

Entry requirements (year 12)

There are no prerequisites for this program.

Entry requirements (non year 12)

All applicants will be considered for eligibility on the basis of previous life experience, work history and educational background.

Program entry requirements take into account the wide range of backgrounds and experiences of applicants.

As this program is considered to be an introduction to intermediate IT a basic understanding is preferred but not required.

Applicants must have employment in a relevant field and have contacted an AASN prior to commencement.

Extra Requirements

Students will be required to attend an interview.

Work based training hours.

Fees are subject to change annually.

Fees are payable at the time of enrolment. In addition your program may require you to purchase books and materials. Some of these costs may be payable on enrolment day.

For further information regarding these costs, please view 2020 Indicative Course Fees (pdf, 756kb) for tuition and materials fees payable to FedUni.  

Indicative government-subsidised and full-fee course fees are shown on this document, and should be read in conjunction with the information on the TAFE fees website.

Eligible applicants/students accessing government-subsidised training under the 'Skills First Program' need to be aware enrolling in a qualification may affect their ability to access future government-subsidised training.

For further information please refer to the Fees, charges and eligibility on the TAFE fees website.
 

2020 TAFE Eligibility Exemptions

 

You could be eligible for government subsidised study at Federation University Australia through the TAFE eligibility exemptions. 

If you have been deemed ineligible for a government subsidised place because you have a higher qualification or have commenced two qualifications at the same level you may be eligible to enrol in a government subsidised place with a TAFE eligibility exemption. Please refer to the TAFE fees website or contact the course coordinator
 

Please note: A limited number of TAFE eligibility exemptions are available so contact us now to secure your place for 2020.

Other study costs

It is recommended that students enrolled in this course bring with them:

  • USB or Portable HDD

  • Pens

  • Notepaper

Students will also be required to purchase the required texts, these titles are made available during the interview.

If what you have learned at work, from other programs, courses, from life experience or training provided at work is relevant to this program, you may be entitled to gain subject credits or exemptions. The University is obliged to recognise the AQF qualifications and statements of attainment issued by other registered training organisations. For further details contact Federation University on 1800 333 864.

See our IT study pathways website

A range of student services are available at most campuses. For further information on these services or for course information, please contact us on 1800 333 864.

The commencement of all programs is subject to available funding and enrolment quotas.

All information contained in this program overview including the availability of programs and fees, is correct at the time of being published, however the University reserves the right to alter any program, procedure or fee. Students should check for any amendment prior to enrolment.

CRICOS Provider No.00103D.
Please note: This training is delivered with Victorian and Commonwealth Government funding to eligible individuals.
National RTO Code: 4909.

 

 

School department

Federation TAFE

Course coordinator

Mr Nicholas Andison